https://www.wendpuiire.com/portfolio daily 1.0 2025-05-23 https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/29900315-5cb3-4c99-916d-bb5997affcbb/Untitled+design+%2825%29.jpg Wendpuiire Fanghaenel - Responding to a Customer Request A branching scenario designed to help learners develop customer service skills Tools used: Articulate Storyline, Canva https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/9b0e4ecc-b156-494e-b6fc-2d07aad2a2d9/Untitled+design+%2828%29.jpg Wendpuiire Fanghaenel Interview Preparation for English Language Learners Helping adult English language learners develop effective communication skills for job interviews Tool used: Adobe Captivate https://www.wendpuiire.com/about daily 0.75 2025-05-22 https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/21747563-c71a-4f31-8be5-36f54dbf4aac/Wendpuiire+Fanghaenel-Photo.jpg About Me - About Me I enjoy finding creative ways to design learning experiences that help individuals achieve their goals. My experience is in developing, facilitating, and evaluating learning experiences to support learners. With my ability to assess performance, I thrive at adapting plans and activities to meet the diverse needs of learners. In addition, my experience in education and sales has enabled me to identify ways to help people from different backgrounds achieve learning outcomes. Due to my background, I consider myself to be culturally sensitive. I have lived in Senegal, Bolivia, and Botswana. My ability to speak other languages including Spanish and Portuguese has helped me develop cross-cultural communication skills. I utilize these skills to foster inclusion within the classroom and to create more equitable learning experiences. https://www.wendpuiire.com/contact daily 0.75 2022-02-12 https://www.wendpuiire.com/project-two-interview-preparation daily 0.75 2025-05-23 https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/b48ef841-7332-4b74-9400-fc6052efcac1/Untitled+design+%284%29.jpg Interview Preparation for English Language Learners https://www.wendpuiire.com/new-page daily 0.75 2025-05-22 https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/95df7306-7472-494f-aa93-c1fb6327c570/Branching+Scenario.jpg Responding to a Customer Request https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/29900315-5cb3-4c99-916d-bb5997affcbb/Untitled+design+%2825%29.jpg Responding to a Customer Request - Responding to a Customer Request https://images.squarespace-cdn.com/content/v1/618446f2452d7d1dd90adbac/864080be-ce43-4191-a6e2-9d83ddcb9587/Untitled+presentation+%287%29.jpg Responding to a Customer Request - Branching Scenes The different scenes within the scenario (created on Articulate Storyline) allow learners to choose from a variety of responses to demonstrate their customer service skills. Visual cues such as the customer’s negative and positive facial expressions provide feedback to users based on their selected responses. They can see how a customer might react to each of their responses. Written feedback is provided at the end of the scenario to give learners an idea of how they performed.